WE OFFER COMPLIMENTARY WORLDWIDE DELIVERY FOR ALL ORDERS.
ALL OUR ORDERS ARE SHIPPED ON A DDP (DELIVERY DUTY PAID) BASIS. THEREFORE, ALL NECESSARY IMPORT TAXES AND DUTIES ARE INCLUDED IN YOUR FINAL PURCHASE PRICE.
WE SHIP ENVIRONMENTALLY FRIENDLY WITH DHL GOGREEN THAT IS A PIONEER WITHIN GREEN LOGISTICS.
OUR PRODUCTS ARE CAREFULLY HANDCRAFTED AND MADE TO ORDER AND WILL BE DELIVERED TO YOU BY COURIER. PLEASE NOTE THAT PRODUCTION TIME IS ABOUT 4 TO 5 WEEKS. ALTHOUGH SOME PIECES ARE AVAILABLE TO SHIP WITHIN TWO BUSINESS DAYS. SHOULD YOU NEED TO RECEIVE YOUR ORDER WITHIN A SHORTER DEADLINE PLEASE CONTACT US AT CUSTOMERCARE@ABOY-STUDIO.COM
DELIVERY TO A PO BOX IS NOT PERMITTED.
RETURNS & REFUNDS
PLEASE CONSIDER THAT EACH ABOY PIECE IS MADE TO ORDER, THEREFORE ALL SALES ON WWW.ABOY-STUDIO.COM ARE FINAL. IF YOU HAVE ANY QUESTIONS ABOUT ANY PIECE BEFORE MAKING A PURCHASE , PLEASE DO NOT HESITATE TO CONTACT US AT CUSTOMERCARE@ABOY-STUDIO.COM. WE WILL GLADLY ADDRESS ANY QUESTIONS OR CONCERNS YOU MAY HAVE.
IN THE EVENT YOU RECEIVE AN ITEM YOU BELIEVE IS DAMAGE OR DEFECTIVE, WE REQUIRE THAT YOU EMAIL CUSTOMERCARE@ABOY-STUDIO.COM WITHIN 48H OF RECEIVING THE ITEM AND INCLUDE YOUR NAME, PROOF OF PURCHASE, A DESCRIPTION OF THE ISSUE AND PHOTOS OF THE ITEM.
PAYMENTS
CARD PAYMENTS, WE ACCEPT ALL VISA CREDIT, VISA DEBIT, MASTERCARD, AMERICAN EXPRESS, MAESTRO AND UNIONPAY.
WARRANTY
ALL ITEMS PURCHASED ON WWW.ABOY-STUDIO.COM HAVE A 2 YEAR WARRANTY FROM THE DATE OF RECEIPT. WITHIN THIS TIME FRAME ANY REPARATION OR REPLACEMENT OF DEFECTS OR DAMAGES DUE TO THE PRODUCTION OF THE PRODUCT WILL BE COVERED BY US. PROOF OF PURCHASE IS REQUIRED FOR THIS REPAIR GUARANTEE.
AFTER THE 2 YEAR PERIOD ALL REPAIRS AND MAINTENANCE WILL NO LONGER BE COVERED BY THE WARRANTY AND THERE WILL BE A COST TO OUR SERVICES.
JEWELLERY DAMAGE AS A RESULT OF WEAR AND TEAR ARE NOT CONSIDERED TO BE FAULTY AND WON'T BE COVERED UNDER THE 2 YEAR WARRANTY.
IF AN ITEM IS PURCHASED WITH ONE OF OUR STOCKIST YOU MUST CONACT THE STOCKIST DIRECTLY TO PROCESS A CLAIM.